Dry Firewood Guaranteed or Your Money Back
Our KILN DRIED Firewood is dry - 100% GUARANTEED
Too much moisture in firewood will drastically reduce the amount of heat per volume.
Our KILN DRIED Firewood is dried to perfection so it burns efficiently producing the most heat per volume.
If our KILN DRIED Firewood is not * dry, you can return it for your money back.
Guarantee Terms
- All claims for returns must be made in writing (e-mail) within 14 days of delivery.
- *Dry firewood is less than 30% moisture content on average as per a calibrated moisture meter.
- The KILN DRIED firewood must be returned in its original packaging.
- The return must be accompanied by the original Batch Tag(s).
- All firewood must be stored indoors or adequately covered outdoors. Exposure to moisture voids guarantee.
- Guarantee does not apply to discounted items, Northern Cut KD, or non-Kiln Dried products.
- All refunds will be made via company check within 10 days of return restocking.
- Refunds will be made for the unused product purchase price.
- Stacking fees and delivery charges are non-refundable.
- Pick-up dates of returned firewood are at the sole discretion of L.I. Firewood.
- Exchanges will be made within 7 days of return.
- An HFW Claims Representative must visit your home to determine the validity of the return.
- One return per household. Guarantee terms valid for deliveries made after 09/15/10
- This guarantee is at the sole discretion of our parent company L.I. Firewood and only those aforementioned terms will be honored.